Frequently Asked Questions

Please contact the shop that sold you the product as they are your contract partner and are responsible for your needs. The shop will then get in touch with our warranty department.
Sometimes it´s not completely clear which spare part you should get. It will be easier if you understand how our item numbers work. The third digit always shows you from which year the product is. So the article 44900-1234 is from 2019 and the article 44800-1234 is from 2018
If you are not happy with your purchase, you can send it back within 30 days without claiming any reasons. Goods cannot be exchanged. Please attach the return form to your package when returning the product.
We will contact you directly when we receive the package. We will refund the purchase price within 14 days after receiving the package. We will not refund the shipping costs.
Due to the fact that the "send to shop" service is quite new, it might be possible that your local shop is not providing this service. But don´t worry, we are constantly adding new shops to this service. It might also help if you ask your local shop, if they would like to provide this service.

We deliver to:

Australia

Austria

Belgium

Bulgaria

Canada

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Norway

Poland

Portugal

Romania

Slovakia

Slovenia

South Africa

Spain

Sweden

Switzerland

Turkey

United Kingdom

United States

You might have noticed that for some products we are just providing "sample images". The reason for this is, we´re having such a big amount of different spare parts and constantly adding new ones to provide the best service. Every year there are changes for every model. Sometimes those changes might be just minor, so you won´t realise them. That´s why we use similar photos for similar products.
Head over to our website and try the Style and Size Finder on the Product Overview page. It’s a great tool to help find the best product for you.
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