Frequently Asked Questions
What should I do with warranty issues?
Please contact the shop that sold you the product as they are your contract partner and are responsible for your needs. The shop will then get in touch with our warranty department.
There are multiple products which seem to be the same
Sometimes it´s not completely clear which spare part you should get. It will be easier if you understand how our item numbers work. The third digit always shows you from which year the product is. So the article 44900-1234 is from 2019 and the article 44800-1234 is from 2018.
Return shipment
If you are not happy with your purchase, you can send it back within 30 days without claiming any reasons. Goods cannot be exchanged. Please attach the return form to your package when returning the product.
We will contact you directly when we receive the package. We will refund the purchase price within 14 days after receiving the package. We will not refund the shipping costs.
We will contact you directly when we receive the package. We will refund the purchase price within 14 days after receiving the package. We will not refund the shipping costs.
Why can´t I send the spare parts to my local shop?
Due to the fact that the "send to shop" service is quite new, it might be possible that your local shop is not providing this service. But don´t worry, we are constantly adding new shops to this service. It might also help if you ask your local shop, if they would like to provide this service.
Which countries do you deliver to?
We deliver to:
Australia
Austria
Belgium
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Turkey
United Kingdom
United States
What does "sample image" mean?
You might have noticed that for some products we are just providing "sample images". The reason for this is, we´re having such a big amount of different spare parts and constantly adding new ones to provide the best service. Every year there are changes for every model. Sometimes those changes might be just minor, so you won´t realise them. That´s why we use similar photos for similar products.
Which equipment should I choose?
Head over to our website and try the Style and Size Finder on the Product Overview page. It’s a great tool to help find the best product for you.